Human-Centered Workplace Design for Employee Well-Being and Productivity:

A Case Study of Manzil Designs, Nairobi, Kenya

Abstract

This study examined the application of human-centered design principles within workplace environments of Manzil Designs, Nairobi, and their influence on employee well-being and productivity. A mixed-method case study involving 12 respondents was conducted using observations, questionnaires, interviews, spatial measurements and photographic documentation. Qualitative data were analyzed thematically, while quantitative data were analyzed using descriptive statistics. The findings revealed that the workplace incorporated collaborative spaces, natural lighting, ergonomic furniture and open-plan layouts. Most employees, however, identified the need for improvements in lighting (91.7%), furniture (75.0%) and spatial layout (66.7%). Additionally, 80.0% agreed that workplace design directly influences comfort, concentration, task performance and productivity. The study concludes that workplace design is more effective when employees actively participate in the design process. It contributes empirical evidence on human-centered workplace design in Kenya and recommends co-design guidelines to support healthier, more productive office environments and participatory human-centered design in workplace design practice and policy in Kenya.